Return Policy
Easy Returns for Eandlneop™ Orders
We want every Eandlneop™ purchase to feel right in fit, comfort, and style. If something does not work for you, eligible merchandise may be returned within 30 days of delivery.
Return Conditions
To be accepted, returned apparel must be:
- Unworn, unwashed, and unused
- Free from stains, odors, alterations, or visible wear
- Returned with original tags attached
- In its original packaging where applicable
- Accompanied by valid order or purchase information
Items showing signs of use may not qualify for a refund.
Starting a Return
Before sending anything back, contact:
Please include your order number, the item you wish to return, and the reason for your request.
Once your return is approved, our team will provide the applicable return instructions and, where provided, a return shipping label.
Please do not send merchandise back without authorization, as unauthorized parcels may not be identified or processed correctly.
Wrong, Damaged or Defective Orders
Please inspect your Eandlneop™ order after delivery.
If you receive an incorrect item or notice damage or a manufacturing defect, contact us promptly with your order details and clear photos when relevant. We will review the issue and arrange an appropriate solution, which may include a replacement or refund.
Items That Cannot Be Returned
Returns may not be available for:
- Worn, washed, altered, or damaged clothing
- Items without their original tags
- Personalized or customized products
- Gift cards
- Products clearly marked Final Sale at the time of purchase
If you are uncertain about an item's eligibility, contact us before returning it.
Size or Color Exchanges
For the quickest exchange, we recommend:
- Requesting a return for the original item.
- Placing a separate order for your preferred size, color, or style.
This avoids waiting for the original return to be fully processed before the replacement item can be purchased.
European Union Orders
Customers receiving qualifying orders within the European Union may have a legal right to withdraw from their purchase within 14 days, subject to applicable consumer law.
Returned merchandise should remain unworn and in its original condition with tags and purchase information intact.
These statutory rights apply independently of any additional rights available under our standard return policy.
Refund Processing
After your return arrives, it will be reviewed before the refund is approved.
When approved:
- The refund will be sent to the original payment method
- Processing may take up to 10 business days
- Your bank or payment provider may require additional time before the credit appears
If 15 business days have passed since we confirmed your refund and it still has not appeared, contact us at service@eandlneop.com.
Original shipping charges may be non-refundable except where required by law or where the return results from an error on our part.
Where to Send Returns
A return must be approved before shipment. Please use the return destination provided in your authorization instructions rather than sending merchandise to an address without confirmation.